For legal teams
Defensible disclosures, in a fraction of the time.
Law firms in every regulated jurisdiction face the same pattern: statutory deadlines, regulator obligations on client data, and a per-matter eDiscovery market that often runs into five figures per investigation. Smartbox is the platform that lets you take on more outsourced access-request work, bring eDiscovery in-house, and productise the recurring side of disclosure — without scaling headcount.
The challenge
Rising volumes, regulator scrutiny, expensive tooling.
Employment access-request volumes have climbed steadily since GDPR came into force in 2018 — and similar pressure has arrived in jurisdictions that introduced equivalent regimes (CCPA / CPRA, LGPD, PIPEDA, APPI and more). Larger requests routinely sweep across email archives, document stores, recorded calls, and dictation audio — and commissioning outsourced eDiscovery for each one carries a cost that compounds across a year of matters.
Add the regulator obligations — SRA Code of Conduct and Money Laundering Regulations in England & Wales, equivalent rules from state bars, the Barreau, the Bundesrechtsanwaltskammer, and others — alongside the audit-defensibility expectations of disclosure regimes (GDPR Article 15, CPR Part 31, CPIA, FRCP 26 in the US, and their analogues). All of them point the same way: a single platform that handles ingestion, classification, redaction and audit trail across every matter, rather than a different tool per workload. That's what Smartbox is.
Five workloads, one platform
What Smartbox handles for a law firm.
Each row below is a matter type that lives on Smartbox end-to-end — same intake, same classification engine, same audit trail, same disclosure bundle. Productise the recurring ones; run the bespoke ones with the same tooling rather than commissioning eDiscovery vendor per matter.
Outsourced access-request services
Take on DSAR / right-to-know / access-request work for end-client organisations under SLA — across UK GDPR, EU GDPR, CCPA, LGPD or other regimes. Productise it once; run it on every client matter.
Employment disclosure
Employee access requests and tribunal disclosure: emails, recorded calls, performance records, manager correspondence. Information-barriered workspaces keep partner-level matters isolated from associate-level ones.
Internal investigations
Grievance, disciplinary, harassment, market abuse, internal misconduct, fraud, IP exfiltration. Forensic metadata, email threading and near-duplicate detection are part of the platform — no separate eDiscovery commissioning per matter.
M&A and transactional disclosure
Information-barriered diligence review across multi-thousand-page corpora. Privileged-material detection, third-party identifier redaction, exportable disclosure bundles for the data room.
Regulatory submissions
Material disclosure to regulators — FCA, PRA, SFO, HMRC, FINRA, SEC, BaFin, AMF, ESMA — with full audit trail and reviewer attribution. Every redaction decision logged with rule, reviewer, document hash.
How the platform delivers it
Six capabilities matched to the firm's workflow.
Each of these is the mechanism behind the workloads above — pulled out so partner, associate and IT teams can see how the work actually runs on the platform.
Reviewer attribution on every decision
Every redaction, override and note is logged against the reviewer, the rule applied, the time, and the document hash. The audit trail meets the defensibility bar for any regulator's review — ICO, CNIL, CPPA, BfDI, ANPD — and for employment tribunals and bar-association inquiries.Information-barriered matters
Matter-level isolation enforced by the platform — partner-only, associate, and paralegal access controlled per matter, not by directory permissions. Avoids the cross-matter exposure that internal investigations require firms to formally exclude.Up to 80% less review time
Average reviewer time per matter drops by up to 80% versus a manual or spreadsheet-tracked workflow. Most of that gain is in classification and bulk redaction — the saved time is what makes per-matter outsourced access-request work profitable.Email threading and near-duplicate detection
For investigations and M&A disclosure: collapse email threads so reviewers see conversations not individual messages. Find files that are 80%+ similar (not just byte-identical) — significant volume reduction before review begins.Multilingual, multi-jurisdictional ready
Classifiers detect personal data across English, French, German, Spanish, Portuguese and additional languages on request. The same workflow runs for UK GDPR, EU GDPR, CCPA, LGPD and other regimes — no platform reconfiguration per jurisdiction.Bring Your Own Cloud (BYOC) + Workflows Pack
Single-tenant deployment in your own AWS organisation with per-tenant encryption keys, for firms whose corporate-client data-residency rules require it. The Workflows Pack adds custom intake forms, email templates, and ticket-per-case audit trail so paralegals run recurring matter types at scale.
The commercial picture
One platform instead of an engagement per matter.
Commissioning outsourced eDiscovery matter by matter means a fresh engagement, a fresh cost, and a fresh report each time. Running the work in Smartbox instead gives you one platform and one audit story across every workload — access requests, investigations, M&A disclosure, regulatory submissions — rather than an outsourced report per matter.
The Workflows Pack turns recurring matter types — outsourced access-request services especially — into ticket-per-case workflows that paralegals run independently, with fee earners reviewing by exception. That is the productisation move that protects margin on access-request work most firms historically treat as a loss-leader.
It is important that technology-assisted solutions have the necessary tools to help our lawyers review, redact, and prepare datasets quickly, accurately, and competitively. Smartbox.ai gives us everything we need — and more.
See Smartbox on your firm's matters.
A 30-minute walkthrough with a product expert — we'll cover access requests, e-disclosure, and the Workflows Pack against the matter types your firm actually runs, in whichever jurisdictions you operate.